Refund Policy

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Refund Policy


At Suswox, we are committed to ensuring your satisfaction with our products and services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges to provide clarity and assistance should you need to return a product. Please read this policy carefully to understand your rights and obligations regarding refunds.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Purchase Date: Refund requests must be made within 10 days of the original purchase date. Proof of purchase is required.
  • Condition: The item must be returned in its original condition, unused, and with all original packaging, accessories, manuals, and documentation. Items that are damaged, altered, or show signs of use may not be eligible for a full refund.
  • Receipt: A valid receipt or proof of purchase must accompany the return. Without this, we may be unable to process your refund.
  • Non-Returnable Items: Certain items are non-returnable and non-refundable. These include:
    • Custom-configured or special-order products.
    • Digital software or licenses once they have been downloaded or activated.
    • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team at to obtain a Return Merchandise Authorization (RMA) number. Provide your order number, product details, and reason for the return.
  2. Packaging: Ensure the item is securely packaged in its original packaging. Include all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
  3. Shipping: Ship the item to the address provided by our Customer Support team. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  4. Tracking: Obtain a tracking number for your return shipment. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Suswox is not responsible for lost or damaged returns.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Full Refunds: Eligible items returned in original, unused condition will receive a full refund of the purchase price.
  • Partial Refunds: Items that are returned opened, damaged, or missing parts may be eligible for a partial refund at our discretion.
  • Non-Refundable Charges: Shipping and handling fees are non-refundable unless the return is due to our error. Custom or special-order products may incur restocking fees.


If you wish to exchange an item, please follow the return process outlined above and indicate that you would like an exchange. Once we receive the returned item and verify its condition, we will process the exchange. Customers are responsible for any price differences and shipping costs for exchanged items.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at with your order details and a description of the issue. We will arrange for a replacement or repair at no additional cost. For items damaged in transit, please retain all packaging and documentation for inspection and claim purposes.

Exceptions and Special Cases

  • Custom Configurations: Custom-configured or special-order products are not eligible for returns or refunds unless they are defective or damaged upon receipt.
  • International Orders: International orders may be subject to additional terms and conditions. Customers are responsible for return shipping costs, duties, and taxes for international returns unless the return is due to our error.
  • Warranty Claims: Products covered by a warranty may be eligible for repair or replacement under the terms of the warranty. Please refer to the product warranty documentation for specific information.

Refund Delays

If you haven’t received a refund after the processing period, please check with your bank or credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, please contact our Customer Support team at for further assistance.


Orders may be canceled if they have not yet been shipped. To cancel an order, contact our Customer Support team as soon as possible. If the order has already been shipped, you will need to follow the return process.

Contact Information

For any questions or concerns regarding our Refund Policy, or to initiate a return, please contact us at:

  • Website:


Our Customer Support team is available to assist you with any inquiries and provide guidance throughout the return and refund process.